FAQs
Frequently Asked Questions
How do I know I am purchasing the correct glass for my vehicle?
We all want to be confident that we are ordering the correct things we need when shopping online. To ensure the correct fitment when ordering from our website we highly recommend knowing the job number of your model (AKA Model # or Body Style #). This number is located on your trim tag. For most vehicles, your trim tag can be found under the hood on the driver's side of the cowl (firewall) or the door jamb of the vehicle. For most GM models this number will start with the year of your car and will be followed by 4 or 5 numbers and possibly letters. Vehicles manufactured by the American automobile manufacturer Ford will probably be 2 numbers followed by a letter. We try to include this number on our website for you to shop and order with confidence! If your model # is not listed, it probably doesn't fit. If you still have questions or would prefer to speak with someone knowledgeable, give us a call, 1-800-828-2212!
What is date coding?
Date coding is the marking on the auto glass of the date the glass was manufactured. LOF date coding is 2 letters. Carlite date coding is a letter and a number. This is a must for original cars which may be judged. We are able to date clear and original green tint glass only. Our experts will provide a date code etching on the glass that will coincide with the build date of your car. This date coding is a special order item and cannot be ordered through our website. Please contact our sales office for questions, quotes and orders. We will need the serial number and date the car was built. If you can provide a picture of an original marking, please do so. 1-800-828-2212
What color options do you offer for auto glass?
We offer clear, original green tint and a custom smoke grey. Original glasses would have been clear or green tint. If you are wanting the original look and are unsure which color you have in your car you can hold a white piece of paper behind the glass and you will either see the green tint or completely clear. We also offer a custom smoked grey glass for those who want to stray away from the original look. This is a great look for custom cars and street rods.
Windshields are offered in the same tints with and without shade band; Clear, Original Green without the Shade Band, Original Green with the Shade Band (Tinted & Shaded) and Custom Grey with the Shade Band. Unfortunately, we are not able to offer all tints for all models at this time.
What is the tint percentage on the custom smoke grey glass?
The custom smoke grey side glasses and back glass are approximately 30%. The custom smoke grey windshield is approximately 5%. These numbers represent how much light is taken out when it goes through the glass. The grey tint is in the glass, not a film. They are DOT approved and legal in all states.
Is the glass you offer approved by the DOT?
Our glass is completely in accordance with the DOT (department of transportation) and certified.
What is the cost of shipping?
There is a shipping estimator calculator in the cart prior to checkout. This will provide a fairly accurate estimate of rates in the 48 US Continental States for an average purchase. Multiple large pieces, such as windshields, rear back glasses and glass packages cannot be calculated; you will receive an email with the correct shipping cost and the additional shipping needed. Larger quantities of some other things (tanks, radiators, etc.) are not able to be calculated as well and an email will be sent. If you are offered or request an additional service from the delivery driver, such as a lift gate, you will be responsible for any additional fees. Lift gate service is not included in the standard shipping offered by Auto City Classic. Other shipping actions that may cost additional monies, not included with the standard shipping offered by Auto City Classic include but are not limited to: reconsignment / redelivery fees, incorrect addresses provided by the buyer, returned packages due to delivery issues, refused packages, limited access, unauthorized returns on our account, etc.
How is the glass shipped?
Most glass and parts are shipped through FedEx ground. Some products, such as windshields, complete glass packages and some back glasses are shipped by truckline freight carriers. Truckline fees cannot be quoted online, however you may submit your order and we will contact you if additional funds are needed. Truckline shipments also require a phone number for a delivery appointment to be scheduled. If one is not provided your order will be held until one is. An adult will need to be home at the time of delivery to sign for the package and inspect the glass. Please inspect all shipments immediately.
Do you ship internationally?
Unfortunately, we no longer offer shipping outside of the 48 US Continental States. Our website will not allow an address out of this region for billing or shipping. You will need to checkout with the US shipping address as your billing. After the checkout process is completed, please email websales@autocityclassic.com with your order # and correct billing information.
My shipment arrived damaged, what do I do?
All orders are shipped insured. The insurance is valid for up to 24 hours after delivery. All orders need to be inspected for damage and accuracy within that time frame. If we are not available by phone after hours or on the weekend, you can contact us via email (websales@autocityclassic.com). We will need pictures of the damage. All damage needs to be reported in 24 hours. After 24 hours, the insurance is void. Damage to gas tanks is only necessary to report if it affects the function of the tank- holding fuel. A tank is a non- cosmetic addition to a vehicle and it is manufactured with steel. There may be small dings, bent corners, scratches and other imperfections. All tanks are pressure tested to ensure they are leak-free prior to shipping. Bent corners can easily be fixed and scratches and dings are not subject to claims or returns.
Do I have to be home for delivery?
If your purchase is shipped by truckline, an adult will need to be present to inspect and sign for the package. You will need to provide a valid phone number at checkout for the courier to call and schedule a delivery appointment. If the courier is unable to contact you on the provided phone number, your package will be returned to us and you will be responsible for any additional shipping or storage fees that may have accrued.
What is the processing time for my order to be shipped?
We have a 3 - 5 business day handling time on in stock items, unless otherwise noted. You will receive an email with your tracking number when your order ships. If an item is out of stock you will be notified via email. If an item is noted as out of stock, your order will NOT be processed. The order will be canceled and refunded and you will need to reorder when stock is available.
I will be coming to the area; can I pick my order up?
Yes, we do offer local pick up. However, it is not offered through our website. You will need to phone a will call order in. Please do not use the website to place a will call order. Call a sales representative at 1-800-828-2212. Our phone lines are open Monday-Friday, 8:00 Am- 5:30 Pm. All orders need to be picked up by 5:00 Pm.
What if I am tax exempt?
An account will need to be created online through our store. We will need proof of your tax exempt status on file before you will be able to place an order excluding tax. Tax will not be refunded if you place an order prior to these steps. If you are an existing customer and have already provided this information to our store, please email websales@autocityclassic.com to have your account marked as tax exempt.
What do I do if I received the wrong item?
Please contact us immediately so we can correct the issue. We will do our best to get the correct items sent out to you in a timely manner but we do not overnight shipments. In stock items will still take our normal processing time of 1-5 business days and will be shipped in the same manner it was originally.
What do I do if my windshield starts delaminating?
Unfortunately, delamanation does happen. You are covered for up to a year of the purchase date with proof of purchase.
Please follow these instructions to properly test the power window motor, prior to calling. There is also a link to our YouTube channel below for more in depth explanation.
This is a common ground motor. This means both contacts on this motor are hot contacts. To properly test this motor, ground the motor housing and run power to one contact to turn the motor one direction. The other contact the other direction.
https://www.youtube.com/watch?v=wMWjQNe7eMY
How do I know I am purchasing the correct glass for my vehicle?
We all want to be confident that we are ordering the correct things we need when shopping online. To ensure the correct fitment when ordering from our website we highly recommend knowing the job number of your model (AKA Model # or Body Style #). This number is located on your trim tag. For most vehicles, your trim tag can be found under the hood on the driver's side of the cowl (firewall) or the door jamb of the vehicle. For most GM models this number will start with the year of your car and will be followed by 4 or 5 numbers and possibly letters. Vehicles manufactured by the American automobile manufacturer Ford will probably be 2 numbers followed by a letter. We try to include this number on our website for you to shop and order with confidence! If your model # is not listed, it probably doesn't fit. If you still have questions or would prefer to speak with someone knowledgeable, give us a call, 1-800-828-2212!
What is date coding?
Date coding is the marking on the auto glass of the date the glass was manufactured. LOF date coding is 2 letters. Carlite date coding is a letter and a number. This is a must for original cars which may be judged. We are able to date clear and original green tint glass only. Our experts will provide a date code etching on the glass that will coincide with the build date of your car. This date coding is a special order item and cannot be ordered through our website. Please contact our sales office for questions, quotes and orders. We will need the serial number and date the car was built. If you can provide a picture of an original marking, please do so. 1-800-828-2212
What color options do you offer for auto glass?
We offer clear, original green tint and a custom smoke grey. Original glasses would have been clear or green tint. If you are wanting the original look and are unsure which color you have in your car you can hold a white piece of paper behind the glass and you will either see the green tint or completely clear. We also offer a custom smoked grey glass for those who want to stray away from the original look. This is a great look for custom cars and street rods.
Windshields are offered in the same tints with and without shade band; Clear, Original Green without the Shade Band, Original Green with the Shade Band (Tinted & Shaded) and Custom Grey with the Shade Band. Unfortunately, we are not able to offer all tints for all models at this time.
What is the tint percentage on the custom smoke grey glass?
The custom smoke grey side glasses and back glass are approximately 30%. The custom smoke grey windshield is approximately 5%. These numbers represent how much light is taken out when it goes through the glass. The grey tint is in the glass, not a film. They are DOT approved and legal in all states.
Is the glass you offer approved by the DOT?
Our glass is completely in accordance with the DOT (department of transportation) and certified.
What is the cost of shipping?
There is a shipping estimator calculator in the cart prior to checkout. This will provide a fairly accurate estimate of rates in the 48 US Continental States for an average purchase. Multiple large pieces, such as windshields, rear back glasses and glass packages cannot be calculated; you will receive an email with the correct shipping cost and the additional shipping needed. Larger quantities of some other things (tanks, radiators, etc.) are not able to be calculated as well and an email will be sent. If you are offered or request an additional service from the delivery driver, such as a lift gate, you will be responsible for any additional fees. Lift gate service is not included in the standard shipping offered by Auto City Classic. Other shipping actions that may cost additional monies, not included with the standard shipping offered by Auto City Classic include but are not limited to: reconsignment / redelivery fees, incorrect addresses provided by the buyer, returned packages due to delivery issues, refused packages, limited access, unauthorized returns on our account, etc.
How is the glass shipped?
Most glass and parts are shipped through FedEx ground. Some products, such as windshields, complete glass packages and some back glasses are shipped by truckline freight carriers. Truckline fees cannot be quoted online, however you may submit your order and we will contact you if additional funds are needed. Truckline shipments also require a phone number for a delivery appointment to be scheduled. If one is not provided your order will be held until one is. An adult will need to be home at the time of delivery to sign for the package and inspect the glass. Please inspect all shipments immediately.
Do you ship internationally?
Unfortunately, we no longer offer shipping outside of the 48 US Continental States. Our website will not allow an address out of this region for billing or shipping. You will need to checkout with the US shipping address as your billing. After the checkout process is completed, please email websales@autocityclassic.com with your order # and correct billing information.
My shipment arrived damaged, what do I do?
All orders are shipped insured. The insurance is valid for up to 24 hours after delivery. All orders need to be inspected for damage and accuracy within that time frame. If we are not available by phone after hours or on the weekend, you can contact us via email (websales@autocityclassic.com). We will need pictures of the damage. All damage needs to be reported in 24 hours. After 24 hours, the insurance is void. Damage to gas tanks is only necessary to report if it affects the function of the tank- holding fuel. A tank is a non- cosmetic addition to a vehicle and it is manufactured with steel. There may be small dings, bent corners, scratches and other imperfections. All tanks are pressure tested to ensure they are leak-free prior to shipping. Bent corners can easily be fixed and scratches and dings are not subject to claims or returns.
Do I have to be home for delivery?
If your purchase is shipped by truckline, an adult will need to be present to inspect and sign for the package. You will need to provide a valid phone number at checkout for the courier to call and schedule a delivery appointment. If the courier is unable to contact you on the provided phone number, your package will be returned to us and you will be responsible for any additional shipping or storage fees that may have accrued.
What is the processing time for my order to be shipped?
We have a 3 - 5 business day handling time on in stock items, unless otherwise noted. You will receive an email with your tracking number when your order ships. If an item is out of stock you will be notified via email. If an item is noted as out of stock, your order will NOT be processed. The order will be canceled and refunded and you will need to reorder when stock is available.
I will be coming to the area; can I pick my order up?
Yes, we do offer local pick up. However, it is not offered through our website. You will need to phone a will call order in. Please do not use the website to place a will call order. Call a sales representative at 1-800-828-2212. Our phone lines are open Monday-Friday, 8:00 Am- 5:30 Pm. All orders need to be picked up by 5:00 Pm.
What if I am tax exempt?
An account will need to be created online through our store. We will need proof of your tax exempt status on file before you will be able to place an order excluding tax. Tax will not be refunded if you place an order prior to these steps. If you are an existing customer and have already provided this information to our store, please email websales@autocityclassic.com to have your account marked as tax exempt.
What do I do if I received the wrong item?
Please contact us immediately so we can correct the issue. We will do our best to get the correct items sent out to you in a timely manner but we do not overnight shipments. In stock items will still take our normal processing time of 1-5 business days and will be shipped in the same manner it was originally.
What do I do if my windshield starts delaminating?
Unfortunately, delamanation does happen. You are covered for up to a year of the purchase date with proof of purchase.
My door glass does not fit correctly on my 40s/50s pickup truck.
On many pickup trucks with a vent glass, the door glasses are nearly square and can often be installed 2 different ways. If you have installed your glass and determine that it is not fitting. It isn’t because it was manufactured wrong.
You may think because the door glass is flat and there is a rounded corner in the top rear of the glass that the glass can only be installed one way but it actually can be installed 2 different ways; with only one being correct. To quickly determine the correct orientation of the glass; locate the DOT# etched on the edge of the glass. That etching should be on the bottom of the glass when installed correctly. If it is located on the front edge you have the glass installed wrong. Also, you can watch this video to clarify installation orientation questions.
https://www.youtube.com/watch?v=3fUhTIVxTBA
My power window motor is not working correctly. What should I do?Please follow these instructions to properly test the power window motor, prior to calling. There is also a link to our YouTube channel below for more in depth explanation.
This is a common ground motor. This means both contacts on this motor are hot contacts. To properly test this motor, ground the motor housing and run power to one contact to turn the motor one direction. The other contact the other direction.
https://www.youtube.com/watch?v=wMWjQNe7eMY