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Terms and Conditions

Terms & Conditions

Ordering Information

WEBSITE
Orders can be placed on our website using a credit/debit card or PayPal.


TELEPHONE
If you would prefer to place your order with a sales representative please call toll free US & Canada 1-800-828-2212 or 763-444-5825. Credit/debit card is the only payment method accepted via phone.


FAX
Orders are also gladly accepted 24 hours a day by fax. Please list the part number, quantity and color. It is always helpful to list the make/model/year of your vehicle. Include your name, billing and shipping address and phone number along with your form of payment. Fax: (763) 444-5985

MN residents must add 6.875% sales tax to all orders.


Method of Payments
Credit Cards: We accept Visa, Mastercard, Discover and American Express. All credit card orders must include the credit card number, expiration date, security code and cardholder's name and billing address as it appears on your statement.
Mail-In: US Checks or money orders sent to our office 28433 Highway 65 NE, Isanti, MN 55040. All returned checks will be charged a $ 20.00 processing fee.
Call-In: Call Toll-free US & Canada 1-800-828-2212 or (763) 444-5825. Please have your order number ready.
C.O.D: Orders must be paid with money order or cashiers check. A C.O.D Fee of $ 7.00 per box will be charged on each box shipped.
PayPal: You can use the PayPal express checkout option during checkout on the website.



SHIPPING
We ship by FedEx and commercial truck line. FedEx shipping costs provided on the website are for shipping within the Continental US. FedEx is used for most items. Larger items such as, windshields, complete glass packages and some back glasses are shipped via commercial truck line. Truck line costs provided during checkout on the website are an estimate (within the continental US) and actual shipping costs will be emailed prior to shipping and will need approval from the buyer. 

RETURNS
All parts returned must be unused and in the original carton. Any return must be made within 30 days and authorized previously. Please call prior to returning.


DAMAGE CLAIMS
It is the responsibility of the carrier for delivery of merchandise in good condition. Please inspect all deliveries in the presence of the carrier. If you receive an open or damaged package have the driver write "damage" on the delivery sheet. Commercial Truck Line deliveries must be inspected upon receipt otherwise all claims are void. The truck line drivers will request a signature upon delivery. Please inspect your merchandise before signing. Once you sign, the truck line is no longer responsible for any damage visible or not visible. FedEx Shipping claims must be reported within 24 hours. Please contact us to report damage 763-444-5880. If these procedures are not followed the carrier cannot be held liable for the claim on the damaged merchandise. 


SHORTAGE CLAIMS
In order for us to respond quickly to any shortage claims, you must notify us within 3 days upon receipt of shipment. We cannot be held responsible after 3 days.


REFUSED SHIPMENTS
Customers will be charged all shipping and storage charges plus 15% handling fee for all refused shipments.


Auto City Classis Inc. 1-800-828-2212